To ensure the safety of your transactions and provide a fair, impartial, and transparent trading environment for all merchants on the ASTX platform, please carefully read and follow the notes below.
I. Fraud-related Information
Common Types of Fraud
1. Bank Card Fraud
• Fake transfer screenshots: The scammer does not actually make any payment but uses software to create a forged transfer receipt to trick the ASTX merchant into releasing coins early.
• Fake bank SMS: Scammers use third-party tools to send fake bank SMS messages. Always verify whether the SMS was sent from the official bank number.
2. Third-party payment fraud (Alipay / WeChat, etc.)
• Nickname modification to impersonate payment: Scammers change their display name to something like “I have transferred XXX yuan to you” to mislead merchants.
• Fake payment screenshots: They do not actually pay but send edited images of fake payment receipts.
• Sending identical-amount “payment requests”:
If the order amount is 3000 CNY, a scammer may send a “request for 3000 CNY” QR code to trick the merchant into thinking it is a real transfer.
3. Social media scams
(using fake avatars, fake IDs, impersonating buyers or sellers)
• Impersonating the payer: Scammers use similar avatars and nicknames to imitate the actual payer.
• Forged transfer proofs: Edited transfer receipts are used to pressure merchants into releasing coins.
• Delayed payment issues: Some payment channels have delayed settlement. Always wait until funds actually arrive before releasing ASTX.
How to Prevent Fraud
• Always check the actual payment in real payment applications (bank app / Alipay / WeChat). Screenshots are not valid proof.
• Confirm whether the payer’s name matches the ASTX order information.
• After receiving funds, transfer them promptly to a secure bank card to avoid risk contamination.
• If you receive unfamiliar payment requests or non-verified payments, cancel or return them immediately.
How to Handle Fraud
• Immediately submit a dispute (appeal) on the ASTX order page and stop releasing the coins.
• Contact the other party and request proper payment or cancellation.
• If you mistakenly released the coins, contact customer service immediately. The platform’s risk control may restrict the counterparty’s actions to prevent further losses.
• Even when busy, always double-check payment information to avoid being tricked.
II. Bank Card Freezing (“Account Freeze”)
Why can bank cards be frozen?
Even if you operate legally, the bank may freeze your account in these situations:
• Receiving funds that originate from high-risk transaction chains (e.g., funds from scam victims).
• Frequent large-value deposits and withdrawals in a short period of time.
• Receiving transfers from non-verified / mismatched real-name accounts, which triggers bank risk control.
How to Avoid Freezing
• Do not allow sensitive words like “virtual currency, USDT, BTC” in payment notes.
• Do not accept payments from non-real-name accounts. If received by mistake, return it immediately.
• Dedicated account usage: Use a separate bank account solely for ASTX transactions.
• Avoid heavy transaction activity concentrated in one account within a short time.
• Regularly replace receiving bank cards to reduce risk-control exposure.
• Test inactive cards before using them to ensure they are not already frozen.
How to Handle a Frozen Account
• Immediately contact the bank to confirm the reason and which authority executed the freeze.
• If it is a judicial freeze, you may need to provide:
• Bank transaction statements
• ASTX order records
• Blockchain transaction records
• Chat logs with the buyer
• Proof of asset origin (salary slips, transaction evidence, etc.)
• If the freeze lasts too long or is unreasonable, you may file a legal appeal.
Preventive Measures
• Accounts used for virtual-asset-related funds must be strictly separate from personal living accounts.
• After receiving money, you may transfer it to a financial account first and then transfer out again to “filter” the flow.
• Do not store large amounts of money in a single bank card for long periods.
• For non-verified payments, return the funds immediately and mark them as “wrong transfer.”
III. Common Merchant Questions
1. Real-name verification
• Verify that the buyer’s payment account matches their real-name information on ASTX to avoid receiving risky funds.
2. Insufficient balance
• If your balance is insufficient to handle large orders, temporarily delist your ads to avoid complaints or failed transactions.
3. Sensitive payment notes
• If a payment note contains “USDT, Bitcoin,” etc., return the funds immediately and mark it as “wrong transfer.”
4. Merchant profit
• Profit depends on your ad pricing and order volume.
• Keeping your prices reasonable helps you receive more orders and increase profits.
5. Merchant exit
• Merchants may apply to leave the ASTX platform at any time.
• If no violation exists, the deposit will be fully refunded within 7 business days.