Chapter 1: General Provisions
1. Purpose and Basis
This system is established to provide users with a fair, safe, and stable trading environment, actively attract high-quality merchants, maintain the normal operational order of the ASTX Platform (hereinafter referred to as “the Platform”), and protect the legitimate rights and interests of both users and merchants.
This system is formulated based on the User Agreement, Merchant Service Agreement, and other related rules.
The purpose of this system is to define merchant trading standards, management procedures, rewards, and penalty mechanisms, ensuring that users receive a high-quality trading service experience.
2. Scope of Application
This system applies to all users who have applied to become General Merchants or Verified Merchants, as well as users who have not completed the merchant qualification cancellation process or whose merchant security funds remain locked on the Platform (hereinafter collectively referred to as “merchants”).
Once a user registers and submits a merchant application, it is deemed that they agree to this system.
Merchants remain subject to this system until their merchant qualification is officially revoked.
If a user disagrees with this system, they should contact the Platform to cancel their merchant qualification.
3. Validity Rules
Special clauses in this system take priority.
For matters not covered, the Platform’s other relevant rules shall apply.
Chapter 2: Trading Guidelines
1. Basic Principles Merchants Must Follow
To maintain fairness, safety, and order in transactions, merchants must:
Make payments on time, release assets promptly, and maintain a low cancellation rate Avoid malicious order blocking, fake orders, or random cancellations Ensure smooth execution of trades and safeguard fund security Maintain good service attitude with timely communication
Excellent merchants typically have:
Fast payment and fast asset release Low dispute and cancellation rates Strong service mindset and communication skills Smooth cooperation with users and platform customer service
2. Basic Trading Requirements
During transactions, merchants must:
Fulfill order responsibilities: Ensure correct order price and quantity; delist ads if unavailable Understand payment channel rules: Be aware of bank/payment limitations to ensure timely payment Release assets promptly: Release assets only after confirming correct amount and matching payer name Use dispute mechanism appropriately: No malicious or abusive disputes Maintain professionalism: Polite, patient, responsive Cooperate with platform support: Assist customer service with investigations when required
Chapter 3: Penalty & Appeal Mechanisms
1. Penalty Mechanism
Depending on violation severity, the Platform may enforce:
Warning — for minor violations Restriction or suspension of merchant privileges — for more serious violations Permanent merchant disqualification and account banning — for repeated or severe violations
2. Appeal Mechanism
If merchants disagree with penalty decisions, they may submit an appeal within the specified time.
The Platform will review evidence and issue a final decision.
Chapter 4: Supplementary Provisions
1. Effective Date
These regulations take effect immediately upon their official release by the ASTX Platform.
2. Right to Modify
The Platform reserves the right to modify these regulations at any time.
Updated regulations will be announced, and merchants must review and comply accordingly.
If merchants disagree with updated terms, they may request to terminate their merchant qualification.
3. Right of Final Interpretation
ASTX Platform holds the final right of interpretation for these regulations.
If inconsistencies exist between these regulations and other agreements, the Platform’s interpretation shall prevail.