1. How to become an ASTX merchant?
To become an ASTX merchant, you need to follow these steps:
• Access our APP — Merchant registration page at the top right of “Buy/Sell ASTX” and complete identity verification.
• Submit the required merchant information and ensure all details are accurate.
• Pay a certain amount of security deposit; the amount depends on platform requirements and merchant level.
• Once your information is approved, you will officially become an ASTX merchant and can start posting advertisements.
2. What rights do I have after becoming a merchant?
As an ASTX merchant, you will enjoy the following services:
• Advertisement posting service: Merchants can post ads on the platform for ASTX trading.
• One-on-one service: The platform provides a dedicated account manager to help improve transaction efficiency and assist in handling any potential order issues or disputes.
• Exclusive badge: Your merchant account will display an exclusive merchant badge next to your nickname to enhance credibility.
• Priority access to new products and services: ASTX regularly launches new merchant features and products, and merchants have priority access to these services.
3. Is there a fee to become a merchant?
Joining the ASTX platform as a merchant is free of charge. However, merchants need to pay a certain security deposit, which will be fully refunded upon exiting.
4. How to set up payment methods?
You can go to the “Buy ASTX” page on the platform, enter the custom trading section, and click “Add Payment Method” to set it up.
You can choose a payment method that suits you to receive transaction funds.
5. How to post an advertisement?
• Select “Buy ASTX” from the top navigation bar → enter custom trading → click “Ad Management.”
• Fill in the ad information, verify accuracy, then click “Post Ad.”
• Ensure the ad content is clear and accurate to better attract potential buyers.
6. How to remove or repost an advertisement?
• Go to the “Merchant Management” page and click “Ad Management.”
• On the ad management page, you can see all ad details including Ad ID, price, remaining quantity, etc.
• As needed, you can choose to remove or repost an ad.
7. How to handle transaction orders?
• When a user responds to your ad, you will see the order information in “Merchant Management” → “Order Management.”
• Buyer: After payment, click “I have paid” and wait for the seller to confirm receipt.
• Seller: After receiving payment from the buyer, confirm within the specified time if the funds are received. If correct, click “Confirm Receipt” to release ASTX.
Note: Make sure account information is correct when paying and that the other party is a verified account.
8. How to handle order disputes?
If a problem occurs during the transaction, it is recommended to first communicate with the user.
If no agreement is reached, you can find the order in the order management page and click “Appeal.”
• Provide detailed explanations and upload relevant screenshots; the platform will intervene promptly to help resolve the issue.
9. How many ads can each merchant post?
Each merchant can post up to two buy ads and two sell ads on the platform, totaling four ads.
10. What are the advertisement ranking rules?
Ad ranking rules:
• Active merchants first: Ensure you are active on the platform.
• Price priority: Ads with more competitive prices are shown first.
• Verified merchants first: Verified merchants are displayed at the top of the ad list.
11. How is the advertisement posting limit calculated?
The ad posting limit depends on your security deposit and merchant level.
The number of ads you post cannot exceed your maximum limit; you can increase the limit by increasing your security deposit or applying for verified merchant status.
12. What is the transaction security deposit, and when will it be deducted?
The transaction security deposit is a fund to ensure the safety of ASTX platform transactions.
Merchants need to deposit a certain amount in the platform account after completing identity verification and AML checks.
The deposit may be deducted in case of violations or transaction disputes.
For specific deduction scenarios, refer to the “Security Deposit” section in the Merchant Service Agreement.
13. For what behaviors can a merchant be removed?
Merchants may be removed from the platform for the following violations:
• False ads: Posting false or misleading advertisements.
• Malicious behavior: Repeated complaints or disputes that affect normal platform operations.
• Failure to follow platform rules: Including failing to fulfill transaction obligations, delaying payment or receipt without reason, etc.
For specific removal and penalty rules, refer to the “Merchant Removal and Penalty Rules” section in the Merchant Service Agreement.