1. What is USDT?
USDT (Tether USD) is a stablecoin issued by Tether, pegged 1:1 to the US Dollar. USDT is mainly used for value storage and transfer in cryptocurrency trading, allowing users to maintain stable asset value during transactions.
2. What is C2C trading?
C2C (Customer-to-Customer) trading, also called fiat trading, refers to transactions where users directly buy, sell, or exchange digital assets using fiat currencies (e.g., CNY). It allows fast conversion between fiat and digital assets.
Trading Related
3. What is the difference between Quick Trade and Custom Trade?
Quick Trade: The system automatically matches a counterparty that meets the conditions, enabling faster transactions.
Custom Trade: Users select the counterparty themselves, offering higher flexibility and autonomy.
4. How do I buy/sell USDT?
Please refer to the ASTX platform user guide and complete the specific steps within the app.
5. Are the quotes I see on the platform provided by ASTX?
No. Quotes in Custom Trade are provided by certified merchants. ASTX only provides the trading platform and does not participate in pricing.
6. What are ASTX fees?
Custom Trade is free of fees. Third-party payment services (e.g., Alchemy Pay) may charge additional fees.
Preparing for Transactions
7. What conditions are required for fiat trading?
Users must complete the following:
• Bind a mobile phone number
• Complete identity verification (KYC)
8. Can I trade without completing identity verification?
No. ASTX requires all users to complete identity verification before engaging in P2P trading.
9. How many payment methods can my account bind?
There is no limit; you can bind multiple payment methods as needed.
10. Which banks’ cards does ASTX support?
The platform supports most banks, and users can bind their regular bank accounts.
Payment Related
11. How do I pay a merchant?
• After generating an order, select a payment method.
• Complete payment according to the merchant’s instructions.
• After payment, return to the app, click “Payment Completed” and confirm.
• Once the merchant confirms receipt, USDT will be automatically transferred to your account.
12. I have paid but haven’t received coins. What should I do?
First, check if the fiat account was successfully debited. If USDT is not received, contact the merchant via the order page. If no response, submit a dispute; the platform will intervene.
13. What is the “Payment Deadline”?
The payment deadline is the time set by the merchant to complete payment, usually 5–30 minutes. Users should complete payment and click “I Have Paid” within this period.
14. Why does the order show as timed out?
If you do not click “I Have Paid” after payment, the order may timeout. Contact the merchant immediately or resolve via dispute.
15. I paid, but the merchant says they didn’t receive it. What should I do?
Transfer times vary between banks, especially for large amounts. Communicate with the merchant and wait patiently. For transfer issues, contact the bank for confirmation.
16. Can I pay using someone else’s account?
No. For transaction security, ASTX only allows payments from accounts that match identity verification.
17. I mistakenly clicked “I Have Paid” but haven’t actually paid. What should I do?
Confirm the payment was not made and request the order to be voided.
⚠ ASTX is not responsible for losses caused by user errors. Always verify payment before trading.
Receiving Payments
18. Why do I need to add a payment method?
You must provide a payment method during transactions so buyers can pay you.
19. How do I set up a payment method?
Refer to the “Fiat Payment Setup” process.
20. How do I correct incorrect payment information?
You can modify or delete the bound payment method and rebind the correct account.
21. Can I use someone else’s payment method?
No. You must use your own bank card or e-wallet.
22. How do I confirm coin release when selling?
Always confirm receipt of funds before clicking “Release Coins” → “Confirm Release” to avoid fraud.
Trading Safety
23. What is the T+1 restriction?
Digital assets purchased in Custom Trade must wait 24 hours before withdrawal to enhance security.
24. How does ASTX protect traders?
• Escrow Mechanism: Seller USDT is held by the platform during the transaction to ensure fund safety.
• Dispute Mechanism: If a dispute occurs, users can submit a claim, and customer service will intervene.
25. What is a dispute?
If a conflict arises between trading parties, users can submit a dispute. Customer service will investigate and make a judgment.
26. Are merchants on the platform reliable?
ASTX-certified merchants must post a deposit and pass strict verification. Transaction security is guaranteed. Contact online support if issues occur.
27. What if I paid but the merchant doesn’t release coins?
Ensure payment has been received and request the merchant to release coins. If no response, submit a dispute; the platform will enforce release.
28. How do I report fraud or provide suggestions?
Send relevant information to online support, including:
• Order number
• UID (User ID)
• Evidence screenshots
Other Questions
29. Why does the platform show “No Ads”?
Possible reasons:
• Merchant set a minimum trade amount that your order does not meet
• Current market liquidity is low; try again later
30. Can I trade with users from other countries/regions?
Currently, Custom Trade only supports CNY transactions.
To use other fiat currencies, use Visa or Mastercard through Alchemy Pay.