To ensure user trading safety and prevent risks such as scams and account freezes, all users must carefully read this Safe Trading Guide and strictly follow the relevant rules.
Chapter 1: Online Trading
1. Buyer Guide
Mark as Paid After Payment After payment, click “Mark as Paid” within the transaction time to ensure the seller can confirm promptly. Verify Seller Information Before Trading Confirm the seller’s payment method through the platform chat and save chat records as evidence in case of disputes. Do Not Cancel Orders Arbitrarily After Placing After payment, wait for the seller to confirm receipt and release the coins. If the order is canceled, escrowed coins return to the seller’s wallet, and the paid funds may not be recoverable. Use Real-Name Accounts for Transfer Buyers must use accounts consistent with platform real-name verification (bank account, Alipay, WeChat). Otherwise, the seller has the right to refund and cancel the order. Verify Seller’s Latest Payment Information Make payment only to the account displayed in the order. Payments to incorrect accounts are at your own risk. Transfer Exact Order Amount Ensure the amount matches to two decimal places for the seller to quickly reconcile and release coins. Avoid Sensitive Words in Transfer Notes Do not include words like “Bitcoin, BTC, USDT” in transfer notes to prevent bank blocking or risk control triggers. Choose Real-Time Payment Methods Alipay, WeChat, or bank real-time transfers are recommended. For single payments exceeding 50,000 CNY (workdays 17:00–09:00 and holidays), split payments to ensure timely receipt. Avoid Frequent Order Cancellations Canceling 3 orders within 24 hours will restrict new order placement for the day. If payment fails due to the seller not providing valid payment methods, contact platform customer support. Avoid Violations
Non-payment or delayed payment causing automatic cancellation Marking as paid without payment or repeated delays
2. Seller Guide
Post Orders After Confirming Price Once an order is matched, if there is a price dispute and the buyer did not violate rules, assets belong to the buyer. Release Coins After Confirming Receipt Coins are held in escrow. Release only after confirming payment. Early release before receipt carries risk. Dispute Filing if Buyer Payment Not Received If the buyer fails to pay or payment is not received within 2 hours, you may file a dispute for a refund. Verify Buyer Real-Name Information If inconsistent, refund, cancel the transaction, or require video KYC verification. Coins may be held for 72 hours if necessary. Handling Delayed Release If the buyer marks payment and coins are not released within 15 minutes, the platform may release coins directly and freeze the seller account. Avoid Violations
Not providing valid payment information Not releasing coins within 1 hour after buyer provides payment proof
Chapter 2: Offline Cash Trading
Offline cash transactions carry certain risks. Strictly follow the rules:
1. Buyer Guide
Prioritize Personal Safety Choose public and safe places (banks, cafes) for transactions. Bear Your Own Risks The platform does not participate in offline transactions and is not responsible for losses. Choose Reliable Sellers Consider trade rating, security deposit, and trade duration. Avoid low-price impulsive trades. Communicate via Platform Chat Avoid third-party tools like WeChat or phone calls. Keep chat records for dispute purposes. Avoid Remote Locations Ensure trading locations are crowded and safe. Coins Released After Seller Confirms Receipt Cash should be counted and verified on-site. No Disputes After Completion Once marked “Completed,” no objections can be raised.
2. Seller Guide
Ensure Personal Safety Choose safe, crowded areas for transactions. Bear Your Own Trading Risks The platform does not intervene in offline transactions; customer service resolves disputes based on platform records only. Use Platform Chat Avoid third-party channels to prevent untraceable disputes. Release Coins After Confirming Payment Coins are in escrow. Release only after receiving cash. Do Not Change Transaction Price Once posted, the price cannot be modified. Order placement indicates acceptance. Verify Cash Amount Check the cash immediately after receipt. Release Coins Promptly Release coins within 15 minutes of receiving payment to avoid buyer complaints. No Disputes After Completion Once marked “Completed,” transactions cannot be disputed.
Chapter 3: Trading Safety Tips
Avoid high-risk transactions like credit card cash-out, third-party payments, and low-price trades. Be cautious of “black card” funds; return suspicious funds immediately. Do not provide account information carelessly to prevent illegal use. Stay calm and communicate rationally; if issues cannot be resolved, request platform customer support intervention.